Community Health Workers in Community-Based Pharmacy Care Delivery

Community Health Workers in Community-Based Pharmacy Care Delivery

The Community Health Workers (CHWs) in Community-based Pharmacy Care Delivery educational modules are intended to help community-based pharmacists and staff members gain an understanding of how CHWs can be a health resource to individuals in their communities in addition to assisting them with their medication needs. This educational series is a 3-hour self-paced activity, in which each module discusses the roles of CHWs, including first-hand experiences from community-based pharmacists and CHWs.

ACPE UAN: 0207-9999-19-018-H04-P; 0207-9999-19-018-H04-T

3.0 contact hours (0.3 CEUs)

Release Date: March 15, 2019

Expiration Date: March 15, 2022

Learning objectives for both pharmacists and technicians:

  1. Describe the role of Community Health Workers in healthcare delivery systems.
  2. Identify the role of Community Health Workers specifically in community pharmacy care.
  3. Explain the principles of team-based care.
  4. Identify social determinants of health and their characteristics in different communities.
  5. Describe the impact health disparities have on overall health and well-being.
  6. Assess patients for social determinants of health.
  7. Identify appropriate points of “hand off” or referrals to support agencies.
  8. Describe the process of referral resource identification.
  9. Explain visit reporting and record keeping.
  10. Discuss method(s) and importance of referral follow-up.
  11. Identify the importance of establishing communication as a foundation to improve care.
  12. Illustrate effective active listening techniques.
  13. Discuss the barriers of poor communication and ways to overcome them.
  14. Describe the basic fundamentals of health coaching.
  15. Discuss health behavior/stages of change evaluation.
  16. Summarize the principles of patient-led goal setting.
  17. Explain the principle of self-efficacy building.
  18. Summarize the process of home visitation consent and ethical requirements for the visitor.
  19. Discuss the considerations needed to ensure personal safety and establish boundaries.
  20. Demonstrate skills for a healthy life balance through understanding and managing empathy.


  • David W. Heath, MBA, Heart Disease and Stroke Prevention Manager, Arizona Department of Health Services
  • Yanitza Soto, MPH, Community Health Worker Program Manager, Arizona Department of Health Services
  • Tripp Logan, PharmD, Owner, L&S Pharmacy
  • Megan Cross, Community Health Worker, Pharmacy Technician, L&S Pharmacy
  • Michelle Pattengill, CPhT, L&S Pharmacy
  • Jeff Neidig, RPh, Owner, Medi-Wise Pharmacy
  • Nikki Antonucci, Community Health Worker, Medi-Wise Pharmacy


  • David Heath and Yanitza Soto are receiving an honorarium for this program. The conflict of interest has been resolved by peer review of presentation content.
  • Tripp Logan, Jeff Neidig, Megan Cross, Michelle Pattengill and Nikki Antonucci declare no conflicts of interest or financial interest in any product or service mentioned in this program, including grants, employment, gifts, stock holdings, and honoraria.
  • This program is sponsored by CPESN® USA.

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